Last Updated: April 15, 2025
Effective Date: April 15, 2025
At eSIMBridge (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal data when you visit or interact with our website, https://esimbridge.com, or use our eSIM-related services.
By using our Services, you consent to the practices described in this Policy.
1. User Choice and Consent
We believe in transparency and user control. You can manage your preferences regarding the collection and sharing of your personal data. You may restrict how we use or share your data by contacting us at support@esimbridge.com.
2. Applicability
This Policy applies to all users (“you”, “your”) who visit our website or use any of our services. If you are accessing our services on behalf of others, it is your responsibility to inform them of this Policy.
3. Types of Data We Collect
We collect information that may directly or indirectly identify you (“Personal Data”), including but not limited to:
- Name, email address, contact details
- Payment information (via secure third-party gateways)
- Device type, browser, IP address
- Website usage behavior and interactions
We do not knowingly collect sensitive information such as health or biometric data.
4. How We Collect Data
We collect data in the following ways:
- Directly from you when you make a purchase, submit a form, or contact support
- Automatically via cookies, pixels, and similar technologies
- Via third-party tools, including but not limited to Google Analytics
You can disable cookies or opt-out from Google Analytics by installing the opt-out browser add-on.
5. Why We Collect Data
We use your data for:
- Processing orders and payments
- Delivering eSIMs and related services
- Providing customer support
- Improving website performance and user experience
- Complying with legal obligations
- Preventing fraud and ensuring service integrity
6. Payment and Financial Information
Payment information you provide is securely processed by our third-party payment processors. We do not store your full credit card numbers. Any payment details retained are used strictly for transaction logging and dispute resolution.
7. Sharing and Disclosure of Data
We do not sell your personal data. However, we may share your information with:
- Trusted service providers under contractual obligation
- Regulatory or law enforcement agencies, when legally required
- Affiliates or successors, in case of a business acquisition or merger
All third-party access is granted only as necessary and governed by strict confidentiality agreements.
8. Accessing or Deleting Your Data
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Cancel your account and remove all stored data, subject to legal or security exceptions
Contact us at support@esimbridge.com for data access or removal.
9. Data Retention
We retain data only as long as necessary:
- Order and account information may be stored for tax and legal compliance
- Fraud or abuse-related data may be retained indefinitely for protection
- Analytics and usage data may be stored in aggregate, anonymized form
10. Security
We implement industry-standard measures to safeguard your data, including SSL encryption, secure data storage, and limited access by trained personnel.
11. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors.
12. International Data Transfers
If you access our services from outside your country, your data may be transferred and processed in countries with different data protection laws.
13. Changes to This Policy
We reserve the right to amend this Privacy Policy at any time. Changes will be effective 14 days after being posted on our website. Continued use of our services constitutes acceptance of those changes.
14. Contact Us
If you have questions about this Policy or wish to exercise your privacy rights, contact us at:
Email: support@esimbridge.com