Effective Date: 15 April 2025
Welcome, and thank you for choosing [Your Brand Name] for your eSIM mobile data connectivity needs. These Terms of Service (“Terms”, “Agreement”) govern your access to and use of our eSIM products and services (“Services”) provided via our platform, partner networks, and authorized distribution channels.
By purchasing, activating, or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Contact
For any questions, support, or inquiries, please contact our customer service at:
📧 Email: Support@esimbridge.com
🌐 Website: https://esimbridge.com/
2. Definitions
- “We”, “Us”, “Our” refer to [Your Brand Name], its parent company, affiliates, and partners.
- “You”, “Your”, “Customer” refer to the person or entity purchasing or using the Service.
- “Service” refers to the prepaid mobile data connectivity delivered through eSIM technology and facilitated via our partner mobile networks.
- “Tariff Plan” refers to the data package, including specified data allowance and duration, purchased by You.
- “Device” means a compatible device capable of supporting eSIM technology, including but not limited to smartphones, tablets, laptops, or connected vehicles.
3. Agreement Framework
Your use of our Service constitutes a legally binding agreement. This Agreement begins once you purchase, activate, or use the Service and will remain in effect until terminated under the terms herein.
We may update or modify these Terms at any time. Material changes will be communicated via our website. Your continued use of the Service after changes are posted will signify your acceptance of those changes.
4. License to Use
We grant you a limited, non-transferable, revocable, and non-exclusive license to use the Service on a compatible device. The eSIM and Service may not be sublicensed or transferred to other users or devices unless explicitly authorized.
5. Service Scope
Our Services provide prepaid mobile data plans via eSIM technology, designed for temporary and travel use. Service availability may vary by location, network coverage, and device compatibility.
We rely on third-party mobile networks (“Network Partners”) to deliver Services. Therefore, performance may be affected by factors such as local infrastructure, environmental conditions, and maintenance activities.
6. Your Responsibilities
You agree to:
- Use the Service lawfully and in compliance with applicable local regulations.
- Use the eSIM only with authorized devices.
- Provide accurate personal information, including your country of residence and a valid government-issued ID upon request.
- Secure your device and eSIM from unauthorized access.
- Immediately notify us if your eSIM is lost, stolen, or compromised.
Misuse of the Service—such as fraudulent activity, reselling, excessive network congestion, or abuse of promotional offers—may result in immediate suspension or termination of your account without prior notice.
7. Service Limitations
We aim to provide uninterrupted connectivity, but the Service may occasionally be unavailable due to:
- Network outages or maintenance
- Coverage limitations
- Regulatory restrictions
- Abuse or non-compliant usage patterns
We are not liable for disruptions caused by factors beyond our control, including but not limited to force majeure, governmental acts, or failures in third-party services.
8. Charges & Payment
- All Services are prepaid.
- A valid Tariff Plan must be active for usage. Once exhausted or expired, access to the Internet will be suspended until a new plan is purchased.
- Unused data is non-refundable and non-transferable unless explicitly stated.
- All fees, taxes, and regulatory surcharges applicable to your country of use are your responsibility.
9. Eligibility
To use the Service, you must be at least 18 years old or have consent from a legal guardian. You represent and warrant that you are legally authorized to enter this Agreement and use the Service.
10. Suspension or Termination
We may suspend or permanently disconnect your Service without prior notice if:
- Required by law or government authority
- You breach this Agreement
- Fraud or unauthorized usage is detected
- You use the Service in a manner that affects network integrity or customer experience
- The eSIM has been inactive for more than six (6) months
- You use the eSIM with unauthorized devices
We reserve the right to reinstate Services within three (3) months following suspension if the issue is resolved.
11. Data Usage Policy
The Service is intended for standard consumer use (e.g., browsing, email, social media, streaming). We reserve the right to limit, suspend, or throttle service for high data consumption, tethering, or activities that degrade network performance.
12. Privacy & Data
Your personal information is handled in accordance with our Privacy Policy. By using our Service, you consent to the collection and use of your data as outlined.
13. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of data, income, or profit
- Service interruptions or degradation
Total liability under this Agreement shall not exceed the total amount paid by You for the Service.
14. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
15. Entire Agreement
These Terms, including our Privacy Policy and any applicable additional terms, represent the entire agreement between you and us with respect to the Service and supersede all prior agreements.
16. Contact Us
For support or inquiries:
📧 Email: Support@esimbridge.com
🌐 Website: https://esimbridge.com/